Jewelry, stickers and art inspired by 80’s aesthetic, kawaii trends with a helping of trashiness!
Jewelry, stickers and art inspired by 80’s aesthetic, kawaii trends with a helping of trashiness!
Each piece is carefully cleaned and packaged for your safety. But please note that there are intermittent shipping delays at play (Sad Face). I can provide you with up to date information from my shipping provider should you wish to order something with a deadline in mind. At this time, the typical delay is sitting around 1-3 weeks for all international deliveries with priority given to Express shipments.
Please reach out with any questions, always happy to help!
If you require your parcel to be sent to a P.O. Box, Parcel Locker or Parcel Collect (within Australia) please select Australia Post as your shipping method at checkout. Sendle is unable to deliver to these locations domestcally.
Additionally if you live in a location considered ‘remote’ or ‘rural’ (example - Far North Queensland and Mildura) I may switch your shipping method to Australia Post as they cater more efficiently to these areas. COVID-19 has cause roving and intermittent disruptions
Ugh, that’s so sad!! But fear not, there are things you can do to help me help you and get you a replacement asap.
All acrylic pieces are sent insured in case of damage. In the unfortunate case that damage has happened, what I need from you are photos and for you to keep all packaging.
I will need:
- Photos of the outer package including the shipping label (specifically the tracking number).
- Photos of the internal box, and packaging.
- Photos of the damage to the product.
The more photos the better! I then submit all of these to the shipping company and organise with you a replacement/exchange or refund. What you are doing is helping me cover the cost of the loss which for a small business is everything!
Please get in touch as soon as you receive the parcel as the (Sendle) claims period of the package is only 5 days after delivery. I will do everything possible to help you have the perfect piece you originally ordered!
I unfortunately cannot provide refunds/replacements or accept returns without images of damaged items. I reserve the right to request the return of the original item - this will be done at my own expense.
I strongly encourage all buyers, where available to choose a service that includes tracking so we can see what may have gone. I unfortunately cannot be held responsible for untracked items not arriving - though I feel it’s worth pointing out that I’ve never had a package go missing yet.
First thing to do if you’re item has not arrived is to check the Shipping Page to see the estimated delivery times of items and confirm that your item should have arrived already - it may still be on the way.
Second, check to see if there are any local delays in your are of deliveries due to COVID-19 staff reductions as these have caused delays both domestically and internationally.
Thirdly, check your tracking information - Sendle will let you know if your item is overdue and if so you (or myself if you prefer) can launch an investigation into it’s whereabouts and we wait for the results. These investigations can take approximately 7 business days to complete as they physically check all locations the parcel will have/could be. At the conclusion of this Sendle will advise us what next steps to take should they either locate or not locate the package. If they declare the package missing I will offer a full refund should the item no longer be in stock or a replacement item.
Items cannot be refunded or replaced until after the investigation has been declared complete.
More information from Sendle
Note: You may need to launch an investigating with a local delivery service - the service will vary from country to country and should be noted on your tracking information.
IMPORTANT: High Gloss Trash is not liable for stolen or missing or delayed packages. I will however do everything I can to help locate them with you and/or how to go about launching an investigation with you. Please see Sendle for what to do in the event of a missing package.
IMPORTANT: High Gloss Trash is unable to redirect packages once collected, please make sure you have entered the correct shipping information, High Gloss Trash is not liable for items delivered to an incorrectly supplied address at time of purchase. It is important that you double and triple check your shipping addresses that may be saved as defaults in payment processors like PayPal or Etsy when completing your transactions in case they are old or incorrect. Please get in touch immediately if you notice an issue so it may be corrected prior to shipment collection.
High Gloss Trash does not accept returns, exchanges or cancelations for change of mind. Items can only be returned and/or refunded if the item has arrived damaged or faulty. Photos and/or video evidence of the damaged or faulty product is required and in some cases the return of the product will be requested at the expense of High Gloss Trash. Please see above for details on what to do in case of product damage during transport.
Information on Part Payments coming soon!
Please understand that HGT is a one woman show and not a huge corporation. I am deeply grateful for all your support and your love of my work - I will always endeavor to help you with postal or product issues should they occur - if you do not receive a response from me within 24 hours in relation to an issue please resend your message, or attempt to contact me via my social media or directly via email.
